SERVICES

Dedicated Support to Maximize Your Instrument’s Performance and Uptime

Our factory-trained experts are here to protect your investment, ensure compliance, and provide peace of mind throughout the life of your equipment.

Our Comprehensive Service Commitment

At ThermoDew, our relationship with you doesn’t end with a sale—it begins. We understand that consistent, reliable performance is critical to your success. Our comprehensive service portfolio is designed to ensure your instruments operate at peak efficiency, maintain their accuracy, and meet all regulatory standards. We are committed to minimizing your downtime and maximizing the return on your investment.

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Service 1: Annual Maintenance Contracts (AMC)

Description: Protect your investment with our proactive AMC plans. These comprehensive contracts include regularly scheduled preventive maintenance, performance checks, and cleaning to identify potential issues before they become problems. An AMC is the best way to ensure maximum uptime, extend the life of your equipment, and prevent unexpected breakdowns.

Service 2: Instrument Validation (IQ, OQ, PQ)

Description: For industries where compliance is critical, we offer complete validation services. Our factory-trained engineers provide thorough documentation for Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ). This ensures your equipment is installed correctly, operates according to specifications, and is ready for any regulatory audit.

Service 3: Professional Calibration Services

Description: Accuracy is essential for reliable results. We provide professional calibration services using certified, traceable standards to verify and adjust your instrument’s performance. You will receive a detailed calibration certificate for your records, ensuring your data is always accurate and compliant.

Service 4: On-Demand Breakdown & Repair

Description: In the event of an unexpected instrument malfunction, our rapid-response service team is here to help. We are committed to diagnosing and resolving issues quickly and efficiently, using only genuine spare parts to restore your equipment to its original performance standards and minimize your operational downtime.

Get the Support You Need

To help us serve you better, please select the option below that best describes you. Each link will take you to the correct form for your specific needs.

Are You an Existing Client?

Click here to schedule a service visit. You can log a breakdown report, request your annual AMC visit, or schedule a calibration for an existing instrument. Our support team will process your request promptly.

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Are You a New Client?

Click here to inquire about our services. Let us know what you need, and our team will prepare a customized proposal for an Annual Maintenance Contract (AMC), validation, or calibration services for your instruments.

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Why Partner with Our Service Team?

Feature 1: Factory-Trained Experts: Our service engineers receive continuous, in-depth training on our equipment.

Feature 2: Genuine Spare Parts: We only use authentic parts to guarantee the performance and safety of your instrument.

Feature 3: Prompt Response Time: We are committed to responding to your requests quickly to get you back up and running.

Feature 4: Comprehensive Documentation: Receive detailed service reports and calibration certificates for your records and audits.